Terms of Use

Legal Information

Legal Registered name of company is Ezee Flights Travel PVT Ltd

We are Ezee Flights Travel Pvt. Ltd. -a part of World Reisen. Our company registration number is 45-3582639 (World Reisen). We have a corporate office located at: 101 California Street Suite 2710 San Francisco, California 94111, United States of America.

The purchase of your travel booking constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s), (collectively as "You" and "Traveller"), and www.ezeeflights.com (part of World Reisen) pursuant to the following terms and conditions (“Terms”, “Agreement”):

Who are you?

You are any client of ours who books your travel arrangements with us and who is named on the confirmation invoice.

What are payment terms?

The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a payment less than eight weeks prior to departure you must pay the total cost of your travel arrangements. If you do not pay as described above, your travel arrangements will be automatically cancelled. We do not send reminders. We are entitled to cancel your travel arrangements for non-payment as specified. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges.

Our Role as Travel Agent

We act as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, cruise line operators and hotels. We do not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We are obliged to you to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard.

A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider not us. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA Government Travel advisories for your intended destinations.

Deposits

While making bookings, you will be required to pay a minimum deposit per person when booking. The service provider may require further deposits. All deposits are non-refundable. Final payment is required no less than 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. You can make the online payment via debit card or credit cards (AMEX, Visa, MasterCard, Discover or Diners). Should you wish us to charge your credit card we may require you to read and sign a credit card charge form set out in the receipt.

NOTE: The deposits are taken this only guarantees the seat NOT any tax increase and fare increase, the deposit are non Refundable.

Important Conditions

Prices are subject to increase prior to the time you make full payment resulting from increases in government-imposed taxes or fees. By signing below, you expressly acknowledge your acceptance of these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase.

Airport Charges and Departure Taxes

Action by US or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company`s price guarantee.

Modifications in the Booking by the Passenger

If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as these are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below. Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge.

All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received.

Cancelation by the Passenger

Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply.

Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.

Refund Policy

Refunds can take anything between 3-4 weeks. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. Refund will be made in the same mode as used for making the payment, i.e. if the payment is made through card or bank transfer, refund will be made in the same card or the bank account.

Credit Card Charges

Bookings where payment is made by credit card are liable for the following surcharges: 2.5% on Visa & Master Card. 3.5% on American Express and Diner`s Club.

Posting Documents

We will endeavour to send out travel documents 14 days prior to departure by first class post at client's request & at client`s own risk. Special, Recorded or Registered post can be arranged at an additional charge. A form of indemnity will have to be filled in to claim your monies which can take six months. The form of indemnity is subject to a certain amount of administration charges per passenger.

Re-Confirmation of Flights/Check-in

You are required to check in 3 hours prior to departure on long haul and 2 hours prior to departure for short-haul flights. Reconfirmation of onward / return flights must be made with the airline at least 72 hours prior to departure.

Flight Programme Changes

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should EzeeFlights.com find it necessary to effect any such alteration or cancellation. We will use our best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by EzeeFlights.com upon the express understanding that it acts as booking agent only.

Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of EzeeFlights.com shall cease in any event if it has exercised due diligence in acting as booking agent. EzeeFlights.com will not be bound by any statement or representation unless it is in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of EzeeFlights.com is authorized to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.

Validity of Tickets, Flight Timings and Scheduled Carriers

Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for the flight cancellations, delays or diversions outside the company`s or the carrier`s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and / or delays.

Responsibility

We always do our best to make sure your travel arrangements are satisfactory. However, Liberty Travel and its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to Liberty Travel or any of Liberty Travel's affiliated entities.

Liability

Ezeeflights is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, we are not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that certain foreign facilities such as air-conditioning systems in public places, hotels and motor coaches may not be up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner's risk.

The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Ezeeflights.com is not liable for any consequential loss or damage.

Travel Documentation

It is your responsibility to have valid travel documentation. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. Please reconfirm your flights at least 24 hours prior to departure. You will be liable for any fines together with any related expenses, which may be imposed on EzeeFlights.com or the carrier as a result of your improper or incorrect documentation.

Refusal of service

Service providers or airlines reserve the right to refuse service to travellers at their sole discretion and including without limitation if the traveller; (i) Lacks proper documentation for the country of destination; (ii) Has a contagious disease; (iii) Is under the influence of alcohol, drugs or narcotics; and/or (iv) Manifests disruptive and/or unruly behaviour. Ezeeflights.com assumes no liability for the acts of the service provider in refusing service.

Passport, Visas, Health Requirements and Driving Licence

All individuals departing from the United States of America must be in possession of a valid passport. Please check that your passport is valid for 6 months or longer than your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are travelling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. A valid government issued ID is required for travel within the USA, however depending on the State of departure or arrival, a passport may be required instead of a driver’s license. For non-US destinations an international licence may be required. Ensure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry.

Special Requests

In the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.

Travel Insurance

We advise you to take a travel insurance policy. You are required by US Law to have adequate travel insurance.