Dear customer, due to COVID-19 and as a measure of abundant caution, Our customer support will be limited, but available to your service. We request you to drop us an e-mail on firstname.lastname@example.org regarding any travel information related to your bookings and for any further assistance.
We would like to assist you during this time of exceptional circumstances by introducing more flexible rebooking options. Our new extensive waiver policies allow for your individual travel plans and make it easy to find the right flight at the right time. You can choose one of the following options:
You hold an existing reservation and would like to rebook to a new departure date:
You hold a ticket that was issued before or on 5 March with a travel date up to 30 April 2020.
Your ticket can be rebooked within its original ticket validity period or until a new date of travel up to 31 December 2020 and Airlines will waive the rebooking fees.
Please contact our Service Center to check you booking eligibility.
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You hold an existing reservation and do not have a new departure date:
You hold a ticket that was issued with a travel date up to 30 April 2020. You are now able to cancel your reservation without having to rebook right away.
You are able to decide until 01 June by which time a new flight has to be booked. The new travel date must be within the validity of your ticket or until 31 December 2020.
If you choose this option, please get in touch with our Service Center.
In case your flights have been cancelled or called off by Airlines
In Case of cancellation airlines will only offer credit voucher for your future travel. You are able to decide until 01 June by which time a new flight has to be booked. The new travel date must be within the validity of your ticket or until 31 December 2020.