Who are you?You are any client of ours who books your travel arrangements with us and who is named on the confirmation invoice.
What are payment terms?The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a payment less than eight weeks prior to departure you must pay the total cost of your travel arrangements. If you do not pay as described above, your travel arrangements will be automatically cancelled. We do not send reminders. We are entitled to cancel your travel arrangements for non-payment as specified. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges. Our back offices are located in different cities including USA, UK and India. The processing of your reservation and payment might take place at any of these back offices, including back offices outside USA.
DepositsWhere deposits are taken this only guarantees the seat NOT any tax increase and fare increase, the deposit are non Refundable.
Airport Charges and Departure TaxesAction by US or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company`s price guarantee. US Air passenger Duty and Airport departure Taxes are included in our prices.
AmendmentsIf after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as these are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below. Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received.
Cancelation by the PassengerYou may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply. Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. Refunds can take anything between 12-14 weeks. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
Credit Card ChargesBookings where payment is made by credit card are liable for the following surcharges: 2.5% on Visa & Master Card. 3.5% on American Express and Diner`s Club.
Special RequestsIn the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.
Travel InsuranceWe advise you to take a travel insurance policy from EzeeFlights.com. Please check acceptance of the terms and conditions. Your signing it validates the policy. You are required by US Law to have adequate travel insurance.
Posting DocumentsWe will endeavor to send out travel documents 14 days prior to departure by first class post at client’s request & at client`s own risk. Special, Recorded or Registered post can be arranged at an additional charge. A form of indemnity will have to be filled in to claim your monies which can take six months. The form of indemnity is subject to an administration charge of £ 75.00 per passenger.
Re-Confirmation of Flights/Check-inYou are required to check in 3 hours prior to departure on longhaul and 2 hours prior to departure for shorthaul flights. Reconfirmation of onward / return flights must be made with the airline at least 72 hours prior to departure.
Flight Programme ChangesAll prices, dates, times, routes and choice of airline are subject to alteration or cancellation should EzeeFlights.com find it necessary to effect any such alteration or cancellation. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by EzeeFlights.com upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of EzeeFlights.com shall cease in any event if it has exercised due diligence in acting as booking agent. EzeeFlights.com will not be bound by any statement or representation unless it is in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of EzeeFlights.com is authorized to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.
Validity of Tickets, Flight Timings and Scheduled CarriersReturn tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for the flight cancellations, delays or diversions outside the company`s or the carrier`s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and / or delays.
It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on EzeeFlights.com or the carrier as a result of your improper or incorrect documentation.
Passport, Visas, Health Requirements and Driving LicenceA full ten year passport is required for visits to all destinations. Check the validity of your passport and any visa requirements with the appropriate consulates. Also, if appropriate, please check you have a full driving licence and are eligible to drive in the country concerned. For non-US destinations an international licence may be required. Ensure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry.